F A Q

The Store 

What is your address?

The Hunny Pot's location is 202 Queen Street West, Toronto.

What are your hours of operation?

Monday-Wednesday: 10:00 am - 9:00 pm

Thursday-Saturday: 10:00 am - 10:00 pm

Sunday: 11:00 am - 6:00 pm

*Hours are subject to change

How do I apply for a job at The Hunny Pot?

Please email HR@thehunnypot.com to submit your resume and someone will be in touch with you!

What is the phone number for The Hunny Pot?

Please call The Hunny Pot at 647-530-4202. For any other inquiries or feedback, please email hi@thehunnypot.com.

What kind of payment does The Hunny Pot accept?

The Hunny Pot accepts cash, debit, Visa & Mastercard.

I think I lost a personal item at The Hunny Pot, what do I do?

Please email hi@thehunnypot.com if you lost an item at the store. We will notify you if we find your item.

When did your store open?

The Hunny Pot Cannabis Co. opened on April 1st, 2019.

What form of ID do you accept?

To enter The Hunny Pot store, each customer will need one piece of government-issued photo ID. IDs from outside of Canada may be accepted. Photos or printouts of IDs will not be accepted. Please see below valid IDs accepted at The Hunny Pot:

  • Ontario Driver's Licence
  • Ontario Photo Card
  • Canadian Passport
  • Canadian Citizenship Card
  • Canadian Armed Forces Identification Card
  • Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada)
  • Permanent Resident Card (Issued by the Government of Canada)

Product Information

What types of products do you currently sell at The Hunny Pot?

The Hunny Pot sells a range of products in compliance with government regulations and includes dried flower, pre-rolled joints, cannabis oil and capsules filled with oil. CBD products are available at the store. The Hunny Pot also sells a variety of accessories including vaporizers, vaporizer pens, bongs, water pipes, handheld pipes, papers & filters, grinders, tools & kits, cleaning supplies, storage, trays and infusers. Please note that our inventory changes daily and we cannot guarantee any of the above products upon visit.

What accessories do you sell?

In addition to dried flower, pre-rolled joints, cannabis oil and capsules, The Hunny Pot sells vaporizers, vaporizer pens, bongs, water pipes, handheld pipes, papers & filters, grinders, tools & kits, cleaning supplies, storage, trays and infusers. Please note that our inventory changes daily and we cannot guarantee any of the above products upon visit. Please visit the store for more information about product availability.

Do you sell concentrates, edibles or topicals?

The Hunny Pot does not sell these items, as they are currently not legal in the recreational cannabis market. Once these items are made legal, we will carry them. The legalization of these products is expected to happen in October 2019.

Are your cannabis products grown in Canada?

We sell a variety of products, which are all grown and made by licensed producers in Canada. However, we purchase these products from the Ontario Cannabis Store. It is not permitted to purchase directly from a licensed producer.

Where do you get your products?

All cannabis products available at The Hunny Pot come from the Ontario Cannabis Store.

What is the price range of your cannabis product?

Our flower pricing starts at $9.99 per gram. Pre-roll joint pricing starts at $6.49 per pre-roll. 

Is there a menu available to view the product?

Yes! There is always a menu available in store which is updated daily. An online menu will be coming to our website soon.

How do I know what product is best for me?

Please visit the store to speak to one of our knowledgeable budtenders. Our staff is happy to answer any questions and help you choose the right product for you. We offer one-on-one consultations to ensure you leave with the best product for you.

Can I order cannabis online?

The Hunny Pot does not sell cannabis products online at this time. You may visit our store to purchase cannabis products. Please watch for future updates of our online store. You can find cannabis accessories and The Hunny Pot apparel on our online store.

Do I need to create a profile at the store?

It is not necessary to create a profile at The Hunny Pot store. If you would like to create a profile at the store, your purchases can be retained on file for easy purchasing the next time you visit. 

What is the maximum amount of cannabis I can buy?

By government regulations, you may not exceed more than 30 grams of dried cannabis or the equivalent in oils or capsules per transaction.

 

Refund/Return Policy 

I purchased from your store, but I am not satisfied. What is your return policy?


Thanks for shopping at The Hunny Pot. While we strive to ensure you are satisfied with every product that you purchase, we do have a return/refund policy in place. 

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please note that no cannabis product will be accepted for return once it has left our store. We ask you to verify your product before leaving.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Contact Us

If you have any questions on how to return your item to us, contact us.

 

I have a complaint about the quality or amount of product I received, what do I do?

Every product at our store comes from The Ontario Cannabis Store. The Hunny Pot does not have the ability for quality control. If you do have a complaint about a specific product from a licensed producer or would like to provide further feedback to the Ontario Cannabis Store, please fill out the provided form here.

You can reach out to The Ontario Cannabis Store customer service number:

1-888-910-6027 

ID Scanning

Why do you scan IDs at the reception?

Scanning ID's is not mandatory. Scanning ID's is a core of our responsible retailing initiative to ensure minors do not gain entry to the store or purchase product. In addition to ensuring all customers are over 19, scanning ID's also helps to alleviate wait times by quick checking the ID is valid and government-issued. The scanners can easily create a profile for future purchasing purposes.

It is not necessary or required to create a profile at The Hunny Pot store. If you would like to create a profile at the store, your purchases can be retained on file for easy purchasing the next time you visit. The Hunny Pot profile allows you to be added to a list to receive emails regarding any exclusive sales or events at the store.

Do the scanners collect personal information?

Customers have a choice at reception to scan their ID or not. Customers can request not have their ID scanned, and The Hunny Pot team would be happy to check IDs manually. The scanners can easily create a profile for future purchasing purposes.

Does the software automatically collect information?

The software does not automatically store information but can store information if a customer chooses to create a profile at the store. The pre-set function is NOT automatically to store data. 

 

Accessibility

Is your store accessible?

At this time, we have a temporary accessibility ramp that provides access to the entrance for those with accessibility needs. We also have the ability for our skilled budtenders to bring product and the point-of-sale device directly to the individual. We are committed to finding a long-term solution to meet all accessibility needs and are currently working with consultants and MPP's on the matter.

Are you reachable by the TTC?

If you are using the TTC, the closest subway station is Osgoode Station. The 501 Queen Street streetcar can access the store. Our address is 202 Queen Street West, Toronto. 

 

Education

Can I consume cannabis in public?

Please always refer to your provincial guidelines and regulations found here:

https://www.ontario.ca/page/cannabis-laws

What is the legal age for cannabis?

In Ontario, the legal minimum age to purchase and use cannabis is 19. It is illegal to buy cannabis for anyone under the age of 19.

When did recreational cannabis become legal?

In Ontario, recreational cannabis became legal on October 17th, 2018.

What are the different strains of Cannabis?

For more information about cannabis, please visit the Ontario Cannabis Store here: https://ocs.ca/blogs/cannabis-anatomy/cannabis-strains

What are the rules about cannabis and driving?

Please find more information about the safe consumption of cannabis here:

https://www.ontario.ca/page/cannabis-and-driving

How do I learn more about product recall?

If a product has a recall, please contact the Ontario Cannabis Store customer service line 1-888-910-0627

 

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